Food Allergy Awareness Week

Food Allergy Awareness Week: Dining Out - Advice for Restaurants, Tips for Diners

15 million Americans have food allergies, and these numbers continue to rise. Restaurants ignore this issue at their own peril and that of their customers. In my experience, the vast majority of people in the hospitality industry do care about helping their guests have an enjoyable experience. Landing a guest in the hospital is not their goal. But without a specific protocols and training to handle food-allergic diners, restaurants run the risk of doing just that. Front of the house, kitchen staff, servers, food runners, bar staff -- all must understand the nature of food allergies and intolerances, where hidden dangers lie, and how to avoid sickening a guest or worse. I advise restaurants on avoidance of these risks, share resources and offer techniques specifically to prevent sickening a guest or sending them into anaphylactic shock.

  • Did you know: there's now a Yelp like site specificially for Food Allergies? Allergy Eats will catalog diners' experience eating out. 

A Recent Example

Just this past weekend, I dined out at a prominent Boston restaurant. After informing the server of my food allergies, I enlisted her help in choosing from among three dishes that I thought could most easily accommodate my allergies. We selected the tuna salad Niçoise. As she indicated the deviled egg contained dairy, I asked if a simple boiled egg could be substituted. "No problem."

When the dish was delivered to the table, it was by a food runner, not the server. The food runner had no idea of my allergy. When I asked that he take it back and tried to explain that the dish must be replaced, not simply remove the egg due to cross contact on the plate, he was confused.

She came over and said "I put it on the ticket." So possibly she forgot. Possibly no one noticed. Obviously, no one was tracking that order was free of noted allergens. This leads me to believe any number of cross-contact issues are probably occuring and no one has trained the staff in protocol to safely serve FA (food allergic) diners.

Did I have confidence that the egg was not simply switched out? Not really. At least three things could have been done to ensure this did not end badly. This restaurant is clearly in need of FA training. Had this been a more hidden error, say an ingredient in a dressing, we could have had a serious crisis on hand.

In other restaurants, I've also had:

  • "dairy-free" tacos come out drizzled with sour cream;
  • a "dairy-free" dessert that contained dairy  (even after much discussion, prior notice and last minute confirmation by the chef, AT THE TABLE)-- the chef saying "oh you might want to avoid that, it has a little dairy".
  • I've been told fries are okay, until I ask if anything that's buttermilk battered gets fried in the same oil;
  • I've had a server clarify with the chef that the rolls contain no dairy then add "the chef says just go easy on the butter."  etc., etc.

Advice for Restaurants

Lose one guest, lose a group of sales. Get it right and reap the benefits of customer loyalty and increased sales. Conversely, consider the cost of killing a guest.

In one study:

  • 25% of restaurant staff polled said that food allergic diners could safely eat a small amount of the trigger food.
  • 33% thought frying would destroy the allergens.

These are potentially lethal mistakes.

Is your restaurant prepared?

I offer a one hour training designed to fit into a normal pre-meal staff meeting.

In it we cover:

  • hidden allergens,
  • allergies versus intolerance,
  • myths about food allergies,
  • basics of cross-contact,
  • best practices.

Learn how to:

  • minimize risks in serving an increasingly allergic dining public,
  • get a valuable resource guide, and
  • discover simple steps you can take to address this growing issue.

As a food writer, consultant and trainer who developed food allergies late in life, I’m dedicated to educating restaurant staff on the basics of food allergies and how to avoid serious and potentially lethal mistakes.

  • Contact Me today to receive your Risk Assessment Checklist and to talk about scheduling a training for your staff.

Tips for FA Diners

To learn more about dining out with food allergies including tips for diners, and to read a list of hidden allergens, see my Washington Post article: Food Allergy Sufferers Negotiate Minefields.

  • When possible, phone ahead to alert the restaurant.
  • Go off hours.
  • Check the menu online first to familiarize yourself with ingredients.

Here are more tips for diners.

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This is Food Allergy Awareness Week - drop a comment to share your experiences dining out with food allergies, or write to me if you'd like help training your staff.

 

Food Allergy Awareness Week: Summer Camps & Safety

  Did you know this week is Food Allergy Awareness Week? With up to 15 million people in the United States affected by food allergies, it's time to learn a little more about this potentially deadly medical condition, and how to live with them if you or someone you love is diagnosed.

Infographic_FARE

 

In honor of Food Allergy Awareness Week, I'll be posting some quick links and real-life examples to help shed light on this emerging field. If you're on Twitter follow the hashtag #TealTakeover this week to see what everyone's posting. Teal is the official color for Food Allergy Awareness. While we'd all like simple answers and quick fixes this is not the realm of food allergies. Resist the urge to adopt or to spread popular myths about causation. The more we all take responsibility to share science-based facts, the greater and more accurate awareness we can spread.

Happy Campers

Right now many families will be packing kids off to summer camp. The Food Allergy Research and Education site has great tips for parents and kids planning a camping outing.

  • Wrist bands, wallet cards and more new tools are becoming available to help your kids stay safe at camp.

Allergists talk about "filling the bucket" when dealing with multiple allergies. As you are exposed to multiple triggers your bucket becomes more full and you're increasingly likely to suffer a severe allergic reaction when exposed to a trigger.

Dust mite allergy - Allergic reactions can be triggered by a single molecule of the offending protein or by a cumulative effect of several milder allergic reactions. It's good practice to eliminate contact with anything that causes allergic reactions. For example, while dust mite allergy is not a food allergy, it can be helpful to cover your pillow and bedding in special slipcovers that prevent the exposure which causes a reaction in those with dust mite allergy.

  • Tip: when traveling bring your own dustmite slipcovers for pillows and bedding.

Ticks - Campers beware, ticks are tiny, easy to overlook and potentially very dangerous.

Did you know:

  • Emerging studies suggest there may be cross-reactivity with house dust mite allergies and shellfish allergy. 

About me:

After developing food allergies as an adult, I turned my lawyer’s research and analysis skills toward understanding this complex topic. I now speak, write and train restaurants on serving food-allergic diners. You can see me speak at the first annual Food Allergy Research and Education organization conference in Chicago this June. If you're in the area, stop by and say hello!

I started Kitchen Confidence, a private culinary coaching service, to teach people to cook food they love in the comfort of their own kitchens. Learning techniques like poaching chicken or pleating dumplings enables clients to enjoy cooking more, to cook more efficiently, and to achieve better health. Most importantly, I make cooking fun and easy. I'm building a repertoirs of dairy-free, nut-free recipes, too.

As the founder of The Oyster Century Club, I teach classes on oysters, lead guided tastings and shucking demos and host popular tweet ups at local oyster bars. Modeled on the wine century club concept, we’re tasting our way through 100 varieties of oysters.

I’m also a food writer who’s been published on line and in print and have been recognized by a James Beard award winning editor, as well as gourmet food and drinks lovers around the world. My work has been syndicated by the Chicago Sun-Times, Reuters and Austin Statesman among others. I often write about sustainable food issues.

You may find clips of my work here: JacquelineChurch.Pressfolios.com